Our Customer Pledge

Our customers are at the heart of everything we do.  Every new Millgate Home, is not just a house, but a home, we are building a lifestyle.

We also know that buying a home is probably the biggest purchase of your life and our customer pledge promises to deliver a level of service and excellence which is second to none.

We care passionately about the quality of our homes, their design, craftsmanship and the attention to detail. That’s why we strive to provide a professional, honest, open and transparent service.

During the reservation period we will provide you with a guaranteed moving-in date and ensure you have all the information you need.

Shortly before your new home is ready, our dedicated new home customer care manager – one of our most experienced team members – will undertake a full review of the property to ensure everything is in order.

Then, just before moving day, he will meet you at your new home to take you through everything you need to know about the property, right down to the way the appliances work – ensuring that the day you arrive the only thing you have to do is the unpacking.

Once you’ve taken possession, our after-sales service team is on hand for those last minute queries and questions.